Refund & Cancellation

Policy Version: December 2025

Thank you for choosing ONYX™. Since our products are high-resolution digital assets delivered instantly via cloud access, we maintain a strict policy regarding refunds and cancellations.

1. No Refund Policy

Due to the nature of digital goods (10K High-Resolution Files), all sales are final. Once the payment is successful and the digital download link is accessed or delivered, no refunds, returns, or exchanges will be issued under any circumstances.

2. Delivery Failures

In rare cases where a technical glitch prevents the automatic redirection to your assets:

Please do not initiate a second transaction.
Contact our support team with your Transaction ID and Email.
We will manually verify the payment and provide the access link within 12-24 hours.

3. Product Quality

All ONYX™ assets are verified for 10K resolution and 600 DPI quality before being listed. Before purchasing, please ensure your device/software is capable of handling large-format digital files. Refunds will not be issued based on the customer's inability to open or print the files due to hardware limitations.

4. Duplicate Transactions

If you have been charged twice for the same bundle due to a gateway error, please provide proof of both transactions. Once verified, the duplicate amount will be refunded to the original payment source within 5-7 business days.

5. Cancellation

As the delivery of our digital bundle is instantaneous upon payment, orders cannot be cancelled once the transaction is initiated and completed.

Notice: By completing your purchase of the Series I Master Bundle for ₹99, you agree to these terms and waive your right to a refund.

6. Contact Support

For any support,technical assistance or licensing queries, please contact our support team:

Email:official.onyx.digital.assets@gmail.com
Phone:+91 9829970847

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